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Festival Boardsports Basildon

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DELIVERY AND RETURNS

Wet n Dry Boardsports wants you to enjoy your purchases as soon as possible, so we strive to dispatch your order within one working day of it being placed (subject to payment authorization and stock availability). If there is going to be a delay for any reason we’ll let you know.


Delivery is free to all UK destinations* We also deliver to mainland Europe**

*  Excludes windsurf, surfboards, sails, masts ect over 150 cm to Northern Ireland, highlands and islands, please call or mail for a quote. info@wetndryboardsports.com
** £17.50 - £35.00 for Sail and Mast ect £65.00 for Boards, Surfboards ect.
** Sorry we do not ship products over 3 meters in length.
** Sorry but we do not deliver to Eastern block countries. info@wetndryboardsports.com

 
Delivery Times are based on standard working days (i.e. Monday to Friday, no Saturday deliveries, excluding public holidays, etc.) Orders for next day delivery must be made by 1pm, but please call if it is after this time as we should be able to rush next day orders through up to 3.30pm. Next working day delivery apply to Mainland UK only.

Please note that a signature is always required upon receipt. When we confirm receipt of your order, we will also let you know the anticipated delivery date. This is usually 24 hours from the time of dispatch (not from the time of your order) with Scottish deliveries taking 2-3 working days. We will quote on delivery for all overseas orders on an individual basis.
 
If for any reason you are unhappy with your purchase, you can return it to us in its original condition (with packaging and tags intact) within 14 days of the purchase date. We will either issue a full refund for the item or send a different size if you would like an exchange. Just let us know what size you would like.

In all return correspondence, please indicate your order number and name.

Please note that if goods are not returned in the condition in which you received them, we reserve the right to refuse such returns.

Returns Address

Wet n Dry Boardsports
Sadlers Hall Farm
London Road
Basildon
Essex, SS13 2HD

Please be sure to check goods received from couriers to ensure that they have not been damaged in transit before you sign for them. If this is not possible please sign for the item as ‘Unchecked’. If the item has been damaged please mark it as ‘Damaged’. If the item is damaged in transit and not signed for as such then we cannot be liable for the damage and the item will not be replaced.

 
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